UCaaS & Contact Center
We are your Hosted Voice Technology Advisor
When choosing a phone system for your business, the toss-up between an on-premise solution or a hosted phone system can be confusing. A hosted phone system, also known as Unified Communications as a Service or UCaaS, is a virtual phone system hosted for you by a service provider.
Introducing a UCaaS solution to your company isn’t as scary as it may sound. It’s quick and easy to set up with no expensive installation costs. Some of the benefits you will experience:
- Cost savings
- Easy conversion from CapEx to OpEx
- Low set-up costs – initial investment for Hosted Voice can be minimal to none
- Eliminate expensive maintenance contracts
- Highly Scalable, Reliable, Available
- User friendly with options for self-service
- Integration with multiple Apps
- Mobility options
- Global reach
We are your Cloud Contact Center Technology Advisor.
Scalable Contact Center Solutions for Affordable Pay As You Go Solutions for Inbound, Outbound, Blended, Multichannel, and More.
Contact Center as a Service:
- Cost savings
- Low set-up costs
- Highly Scalable, Reliable, Available
- Easy conversion from CapEx to OpEx
- Work Force Optimization
- Improve customer experience
- Improve productivity
- Advanced features including gamification
- Robust reporting and analytics
- Easy to administer
- Integration with multiple Apps
- Mobility options
- Global reach
WHY CHOOSE A CLOUD CONTACT CENTER SOLUTION?
Simplifies Complex Environments
- Supports multiple locations and at-home agents
- Ensures conformity across staff /locations
- Support for blended environments (inbound/outbound)
Easy to Upgrade
- Replaces aging and outdated equipment
- Deploy additional contact channels (e.g. chat & email) easily
Highly Scalable
- Start with 5 seats and grow to 5000 seats without hassle
- Expand for seasonal business growth as needed
- Rapid deployment time
- Ideal for Contact Centers with high growth rates
Fits Most Budgets
- CapEx vs. Opex
- Pay-as-you-go-model
- Reduces call handling and agent idle times
Improve Reliability
- Better service/uptime as compared to premise based systems
- Complete disaster recovery plan in place to ensure reliability and availability
